Trading Terms & Conditions

General:

  • The preceding Services Agreement shall form an integral part of the contract between Hunter Jax, (hereafter referred to as HJ) and the Client.
  • HJ asserts that it shall at all times fully comply with the requirements of the 2018 UK General Data Protection Regulations (GDPR). All Client information will be kept confidential and access codes/passwords will be stored on a separate device in a secure location.
  • The Client shall be responsible for the accuracy and verification of all information provided to HJ in respect of the services HJ provides to and on behalf of the Client.
  • The Client shall be solely responsible for ensuring that it has all legally required insurances in place and that it meets all the regulatory and compliance requirements of their particular industry.
  • It is the Client’s responsibility to respond to any complaints and queries resulting from the services the Client’s provides to its customers.
  • The Client shall at all times ensure that their business is a legitimate and legal enterprise.
  • Payment of the first 1/3rd of the initial fee is taken as acceptance of these terms and conditions.
  • Work will commence when the first payment has cleared.
  • The initial fee is non-refundable.
  • The monthly fee will be applicable from the 1st day of the month of content sign-off by the Client.
  • The monthly fees will be collected via direct debit on the 15th of each month.
  • Failed direct debits will be re-presented within 7 days, if a further failure occurs then HJ will directly contact the Client for payment collection and reset the direct debit.
  • After 3 failed payments HJ will suspend services to the Client and reserves the right to take all content offline.
  • Termination of this agreement is with 30 days written notice by either party.
  • This agreement is governed by the law of England and Wales.

Website Services:

  • The Client will at all times remain the copyright holder of the website and all content therein.
  • The copy written for the website (including drafts) remains the property of the Client.
  • All access to the website content is to be made via HJ for the duration of the contract.
  • For Managed Clients – 1 monthly existing content amendment and image change is included.
  • For Hosted Clients – changes to existing website content will be charged at £50 per hour the total of which will be agreed upon receipt and review of the amendment request.
  • Additional pages are not included in the content amendments but can be added at £200 per page.
  • All content amendments must be sent electronically and in text form (i.e. not photos of text or handwritten testimonials that require to be rewritten).
  • The following timescales for changes to a live website will apply:
    • Minor website amendments – to be submitted by 2pm and completed within 3 working days.
    • New page requests – to be submitted by 2pm and created within 7 working days.
    • Complex changes to be agreed following HJ’s review of Client requirements.
  • The following timescales for positive proofing of changes to a live or ‘in development’ website will apply:
    • Website content submitted to the Client for approval at any stage is to be approved within 14 days of receipt by the Client. If approval is not received or no feedback initiated, HJ will progress to the next stage of the process.
    • On submitting the intended final version of the website, if the Client has not approved the site or initiated feedback within 14 days, HJ will proceed set the website live and submit an invoice for the final outstanding amount due.
  • For Clients who purchase the blogging service, HJ will request a blog title on a monthly basis. In the event that HJ does not receive a Blog title within 72 working hours, HJ will write a blog based on your company and add it to your website during the calendar month.
  • In all cases it is the Client’s responsibility to inform HJ of any errors on their website pages. Following any such notification HJ will resolve/correct the errors as a matter of urgency.
  • Whilst HJ makes every effort to ensure that a Client’s website is fully functioning at all times, (including manual and comprehensive automated checks), it is impossible for us to guarantee 100% uptime.
  • In the event of the termination of a content agreement a monthly hosting fee will be charged until such times as the client informs HJ of a date of transfer to their own hosting provider. Any such notification to be made with a minimum of 30 Days’ notice to HJ.

Social Media Services:

  • Social Media services will be conducted via the Facebook, Twitter and/or Instagram platforms as directed by the client.
  • If other media platforms are desired to be used by the Client a separate price will be given by HJ once the full requirements are known.
  • HJ will create content and ‘post’ (publish) it on the agreed platforms on behalf of the Client, in-accordance with the Client’s selected HJ ‘Social Media Package.’ and content/strategy direction. It is the Client’s responsibility to maintain oversight of all social media content and communications and to immediately notify HJ of any and all requirements for change.
  • It is the responsibility of the Client to reply to any comments or responses posted on social media or otherwise, in respect of any ‘posts’ made on their behalf by HJ.
  • It is solely the Client’s responsibility to respond to any reviews of any aspect of their business, that are posted on any website or platform of any type (including, but not limited to; social media, general and industry specific review sites, ‘collective’ review sites (such as Trustpilot.com etc), price comparison sites, and personal communications).